As a manager, you often face interesting challenges. Miscommunication between team members, nagging clients or one of your team members arguing with a client. Maarten van Os and Jan Willem van den Brink wrote the book "Client Satisfied", which explains how you as an entrepreneur can prevent these problems. How do you ensure that the client is satisfied and stays satisfied and that your employees can get along with the client?
Maarten van Os and Jan Willem van den Brink together set up the company Dreamfactory with which they focus on developing professionals. They wrote the books "Clients Wanted" and "Client Satisfied," in addition they wrote "Colleague Wanted" and are working on a book for executives.
The message of the book
Jan Willem explains, "Try to keep the client happy but do this smartly," in other words don't do more than was agreed upon and keep your goal in mind. In this episode, Jan Willem, using IMI, talks about the three reasons why people tend to do too much for a client or customer and why people find it so difficult to stick to the agreements made.
How to implement in a company?
'Client Satisfied' touches on various topics such as; making sure the client takes responsibility, conveying advice, dealing with bad collaborations, maintaining relationships et cetera. The book offers practical tools for today's entrepreneur to work with their clients with more results, pleasure and confidence. Wondering how you as an entrepreneur can apply and implement these things? Jan Willem and Maarten van Os tell you in this episode of the Work Professor!
Links
The book: client satisfied
Other books: client wanted & colleague wanted
More about the Working Professor
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