For conflict expert Caroline Koetsenruijter, however, it is nothing new. Exactly fifty episodes ago, Caroline was also a guest in the Werkprofessor to address the problem of aggression in the workplace. Now, almost a year later, the situation has not improved. Why is that? Caroline tells.
You are fifty episodes of the Work Professor later and nothing has changed at all. If, as host of the Work Professor podcast, I received a message like this, I would be quite shocked.
Caroline Koetsenruijter is a trainer in conflict management and has years of experience in conflict mediation. She founded the company KCB and recently released her book: 'The Aggression Paradise', about containing aggression. Caroline lives by the motto: conflicts are part of life, so is solving them. But how do you recognize conflict? And what can you do when you're in conflict? That and more in this episode of the Work Professor.
Today's practice
Every year, as many as 1.6 million professionals experience conflict and aggression in the course of their work. They have to deal with angry citizens, aggressive clients, manipulating patients, resentful parents/caregivers, riled-up passengers and customers who won't take no for an answer. "If you have to deal with it, don't keep it to yourself," Caroline tells us. In her book, she provides tips for dealing with them effectively.
How to do it?
Why do you still need to report it when something happens, it doesn't solve anything anyway? How do you actually report aggression in the workplace properly? You talk about a security officer, what is that and why do we need one? Who is the responsibility then? The employee or the employer? Or maybe even politics? Is it mainly in large companies and institutions or also in small ones? Caroline answers. Listen now!
Links
More about Caroline Koetsenruijter
About her book "The Aggression Paradise"
More about institute KCB
More about the Working Professor
Do you have questions or input? Please contact Wendy van Ierschot at wendy@viepeople.com.
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